Office and Appointment FAQs

Insurance plans vary significantly. Coverage and benefits will be specific to your state, your employer, and your specific insurance plan.

You need to have the following to verify coverage prior to making your appointment:

• Current insurance card – make sure you have your current insurance card (from this year)
• Active plan – make sure your current insurance plan is active and ask what skin care providers are in your network

We will verify eligibility and benefits:

• Coverage will vary based on the type of service and provider.
• If you have an HMO, we will need an active referral for dermatology services.

NOTE: We can verify eligibility and some of your benefits. For all benefit information, reach out to your insurance carrier. Ultimately, you, the patient, are responsible for understanding your insurance coverage and for ensuring your services are covered and/or paid.

When you schedule an appointment with Pinnacle Dermatology, we reserve that time to provide you with the highest quality of care. If you need to cancel an appointment, please contact our scheduling office at (833) 257-7546 at least 24 hours prior to your appointment. Failure to provide 24-hour notice will result in a no-show charge and will be collected to the extent permitted by law or applicable payor contracts. Any patient who cancels an appointment without providing 24 hours’ notice will be charged a fee.

FEES: The no-show fee is $50 for a Monday-Friday regular medical visit, $100 for Saturday appointments and $250 for a surgery-related appointment. In addition, the no-show fee is $99 for a cosmetic consultation and $250 for a cosmetic procedure.

All fees must be paid in full prior to your next appointment. Patients with repeat cancellations or missed appointments may be discharged from our practice at our discretion.

At Pinnacle Dermatology, every member of our team strives to make your appointment as convenient and comfortable as possible. We are also dedicated to the highest quality skin care, and we approach your skin health holistically.

As a patient of Pinnacle, no matter what the reason is for your appointment, we work with you to ensure the early detection and prevention of skin cancer. Skin cancer is the leading cause of cancer in the U.S., and everyone is at risk. Therefore, all our patients are given expert advice on how to safeguard your skin.

What else should you expect at your appointment? Below is a summary:

Check-in:

At check-in, we will welcome you and update any changes to your patient file. We will scan your ID and insurance card. We will also collect any applicable co-pays.

During your appointment:

A nurse or medical assistant will take your health history, and then you and our team will discuss the reason for the visit. At that time, the nurse or medical assistant will let you know what to expect when you meet with the provider. Appointment times vary, but most health histories and reviews of skin conditions take less than 15 minutes. During your visit with your provider, you will learn of various treatment options. If necessary, you and your provider will also discuss the uses and indications of any recommended medications or skin care routines.

Check-out:

At check-out, we will schedule you for your next appointment. Our team will also ask you if you need any sunscreens or skin products. As always, you can also get free shipping of sunscreens and more at shop.pinnacleskin.com. After your appointment, you will receive a text from Pinnacle with a link to provide a review of your appointment.

For billing questions or concerns, please call (833) 257-7546 and ask to be re-directed to the location where you received treatment. The local team can answer your billing questions. For a list of locations and phone numbers, visit our Pinnacle Locations Page.

At Pinnacle, we pride ourselves on providing individualized care for your specific skin condition, skin type and skin needs. Therefore, questions about your medications are best answered by a member of your local care team. Please call your local practice with any questions - do not hesitate - we are happy to help!

You can pay your bill on the patient portal. You will need your statement with the invoice number and amount owed.